Refund Policy

At Smoke House India, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with our hassle-free refund and return policy.

Returns

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all accessories and components.

Process

  1. Initiate a Return: Contact our customer service team at [email protected] within 14 days of receiving your order.
  2. Return Authorization: Once approved, you will receive instructions on how to send the item back to us.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Conditions

  • Inspection: Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items

  • Sale items and gift cards.
  • Opened e-liquids and used vapes or accessories (for health and safety reasons).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Contact Us

For more information about our refund policy, please contact us at info@smokehouseindia.in